EN 
VI EXTERNAL COMPLAINTS HANDLING PROCEDURE
At DLS CONSULTANT, we are committed to resolving complaints through fair, transparent, and non-adversarial means wherever possible. Our objective is to address concerns efficiently and professionally while fostering trust and open communication.
To ensure a structured and effective complaint-resolution process, we have implemented a formal complaint-handling procedure. If you wish to raise a complaint, we encourage you to follow the steps outlined below:
1. Lodging a Complaint
If you have a complaint, please do not hesitate to contact our General Director:
TRUONG MINH TRI | General Director
Unit 02, Floor 11, Bao Viet Financial Centre Tower, No 233 Dong Khoi Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
E. tri.truong@dlsconsultant.com
T. +84 28 3823 8297 | F. +84 28 3823 8197 | M. +84 903 846 170
2. Acknowledgment & Investigation Initiation
Upon receiving your written complaint, the General Director will acknowledge receipt in writing within seven (7) days, confirming that an internal investigation has commenced.
3. Investigation & Response
Within twenty-one (21) days, the General Director will provide you with a written response outlining the outcome of the internal investigation, along with any actions taken or proposed resolutions.
4. Escalation to Independent Review
If you remain dissatisfied with the handling or resolution of your complaint, you may refer the matter to an independent third-party decision-making body. The following Alternative Dispute Resolution (ADR) option is available:
Singapore International Arbitration Centre (SIAC)
32 Maxwell Road, #02-01 Maxwell Chambers, Singapore 069115, Singapore
t +65 6221 8833
e corpcomms@siac.org.sg
w www.siac.org.sg
CELEBRATING THE 20th ANNIVERSARY OF DLS CONSULTANT COMPANY LIMITED’S ESTABLISHMENT
DLS Consultant is delighted to celebrate our remarkable milestone as we reach our twentieth anniversary in August 2024. Our 20-year journey across 400+ projects with domestic and foreign investors has faced various challenges, especially the ups and downs of the construction market in Vietnam.
Our success over the years is attributed to our dedicated and enthusiastic peers and colleagues who embody our mission and core values, performing efficiently and achieving client satisfaction in every project we participate in.
We would like to thank our valuable clients and partners for your trust in accompanying us, and to all our staff for standing together on this journey. We look forward to the coming years of achievements and success.
Mr. Truong Minh Tri
General Director
Insights from our Experts
Handbook; Quarterly report
DLS Consultant’s Guidance Note
DLS Consultant’s Reports
OSA’s Reports
Mr. TRUONG MINH TRI
GENERAL DIRECTOR
Tri Truong has joined the firm since July 2004 as Deputy General Director of Davis Langdon & Seah Vietnam, Langdon & Seah Vietnam. He has been apppointed as the Country Head of Arcadis Vietnam Office from 2019 to 2022. Since November 2022, he has continued the role of General Director when the firm name was changed to DLS Consultant.
Tri Truong has over 30-year experience in the Vietnam construction industry working on Building and Infrastructure projects as Project Director of Cost Estimation, Quantity Surveying, Design and Construction Engineering
His market sector experience includes offices, retail, hotels, residential, entertainment, sports, and leisure, educational, industrial, hospital, road transportation and bridge projects.
Mr. TRAN DANG KHOA
OPERATION DIRECTOR
Khoa Tran, graduated in Civil Engineer and Master Engineering in construction management from HCMC University of Technology. He has joined the firm since April 2010 as a Senior Quantity Surveyor of Davis Langdon & Seah Vietnam. Khoa Tran was appointed as Associate from 2017 to 2019 and then Operations Director of Arcadis Vietnam from 2019 to 2022. Since November 2022, he has continued the role of Operations Director when the firm name was changed to DLS Consultant
With over 22 years of experience in the construction industry, including more than 14 years in the role of tender, cost and contract management consultant at DLS Consultant, Mr. Khoa has been involved in numerous large-scale projects in the Vietnamese and Cambodian markets. Furthermore, he has been a trainer for FIDIC Contracts courses at the Bim Lab Center, HCMC University of Technology.
His market sector experience includes offices, retail, hotels, resorts, residential, educational, industrial, hospital projects.
Mr. TRAN HOANG DUY
MEP DIRECTOR
Duy Tran has joined Davis Langdon & Seah Vietnam since 2007 as a M&E Quantity Surveyor. After the company changed its name to Langdon & Seah Vietnam, he was promoted to M&E QS Manager. When the company joined Arcadis Group in 2016, he was appointed as MEP Associate Director and continued to hold the role of MEP Director when the firm name was changed to DLS Consultant in 11/2022.
With more than 20 years of experience in Mechanical & Electrical Engineering as Designer, Project Engineer and Quantity Surveyor on Building, Industry, and Infrastructure projects.
His market sector experience includes including offices, retail, hotels, healthcare, education, residential, entertainment, sports and leisure, industry, and infrastructure in Viet Nam and Cambodia.
Mr. DO TAN VIET
OPERATION DIRECTORViet Do has joined Davis Langdon & Seah Vietnam since Nov 2004 as a Senior Quantity Surveyor. He was appointed as an Associate of Arcadis Vietnam in 2016. Since November 2022, he has been appointed as an Operation Director of DLS Consultant.
Viet Do has over 23-year experience in the Vietnam construction industry working on Building and Infrastructure projects as a Supervisor, Designer, Quantity Surveyor.
His market sector experience includes offices, retail, hotels, residential, entertainment, sports, and leisure, educational, industrial, hospital, road transportation and bridge projects.
Mr. TRUONG NHUT MINH
DIRECTOR OF COST ESTIMATION DEPARTMENT
Minh Truong has joined Arcadis Vietnam as Senior Quantity Surveyor role since 2016. Since from 11/2022, he has been appointed as a Director of Cost Plan/Cost Engineering.
He has more than 20 years of experience in Civil Engineering and deeply has worked as a Senior Quantity Surveyor since 2010.
His market sector experience includes hotels, healthcare, retail, office projects, especially in construction cost management for hospitality projects ranging from luxury to mid-range as well as commercial & mixed-use projects sector.